Frequently Asked Questions

General Questions

What are your working hours?

Support/Management: Monday – Friday, 08:00am - 06:00pm GMT (02:00am - 01:00pm EST / 03:00pm - 02:00am AWST).

Development: Monday – Friday, 09:00am - 07:00pm GMT (03:00am - 2:00pm EST / 04:00pm - 03:00am AWST).

Can you sign our NDA?

We work under non-disclosure principles by default. You can send over your own NDA papers and our CEO will sign them for you.

Can I call you?

We prefer to communicate via "My Dashboard" in order to fully track the correspondence. We use phone/Zoom/Skype as an alternative communication method to address urgent or/and specific issues.


What kind of payments do you accept?

At the moment we accept PayPal. If you do not have a PayPal account, you can still pay with a credit card.

When do I pay?

You can submit a request without down payment. Your project manager will settle the payment option after clarifying the open questions.

Do you offer discounts?

Yes, we offer discounts for bulk orders. Also, we send out coupons and special offers to our email subscribers.

Project Workflow

Do you offer expedited delivery?

Yes. If your project is time-sensitive, ask your project manager for expedited delivery options.

What browsers do you support?

Our code corresponds to W3C standards. We manually test all the projects in all modern browsers: Microsoft Edge and the latest versions of Firefox, Google Chrome and Safari. If you require support for earlier versions of browsers, we can estimate it separately for you.

For projects with responsive / mobile compatibility options we perform testing on iOS 12+, Google Chrome on Mobile.

What is your support period?

We offer a free support period for 30 days after project delivery. After 30 days all requests are handled on a payment basis.

We will send you a temporary password

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